Política de reembolso

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or report an issue, you can contact us at contact.trendiahomefinds@gmail.com. Please note that because we work with international fulfillment partners, physical returns to a warehouse are generally not required or accepted.

Instead, to process any claim, refund, or replacement for damaged, defective, or incorrect items, we require an unbroken, continuous video starting from the moment you receive and unbox the package. This video must clearly show the shipping label and the unboxing process to verify that the product arrived damaged or incorrect, and that it was not accidentally broken or altered after delivery. Items sent back or claims made without this video evidence will not be accepted.

Damages and Issues

Please inspect your order upon reception. To qualify for a solution, you must record an unboxing video as outlined above and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Due to our fulfillment model, direct item exchanges are not processed by mail. The fastest way to get a new item is to request a solution for your current order (following our video verification guidelines) and place a new, separate order on our store.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, and the unboxing/condition verification guidelines apply. You’ll also need the receipt or proof of purchase.

Refunds and Replacements

Once we review your case and the required unboxing video evidence, we will notify you whether your claim has been approved. Please note that upon approval, management reserves the right to determine the most appropriate resolution based on our discretion and stock availability: we may choose to either issue a refund to your original payment method or ship a replacement item at no additional cost to you.

If a monetary refund is chosen and approved, it will be processed and automatically applied to your original method of payment within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since our approval, please contact us at contact.trendiahomefinds@gmail.com